Product Information

What goes inside your SkinMTX products?

Our products are developed with scientifically precise, high-efficacy formulations and premium active ingredients, manufactured under strict quality standards.

Please send us an email at enquiry@skinmtx.com if you need any further clarifications.

Are SkinMTX products suitable for sensitive skin?

Yes, all our formulations are dermatologist and clinically-tested. However, we recommend patch testing before first use and consulting a dermatologist if unsure.

Please send us an email at enquiry@skinmtx.com if you need any further clarifications.

Are SkinMTX products cruelty-free?

Absolutely. We are committed to cruelty-free practices and do not test our products on animals.

Please send us an email at enquiry@skinmtx.com if you need any further clarifications.

Do SkinMTX products contain parabens or sulfates?

No, all our products are free from parabens, sulfates, and other harsh chemicals to ensure they are safe for your skin.

Please send us an email at enquiry@skinmtx.com if you need any further clarifications.

How should I store my SkinMTX products?

For best results, store your skincare products in a cool, dry place away from direct sunlight. Some products may need to be refrigerated; please check the packaging for specific instructions.

Please send us an email at enquiry@skinmtx.com if you need any further clarifications.

Where can I purchase SkinMTX Professional Line products?

Our SkinMTX Professional Line products are only available at selected salons and aesthetic clinics worldwide.

Please check our extensive list of authorized international distributors and contact them directly for product enquiries.

How do I become an authorized SkinMTX Distributor?

Please send us an email at enquiry@skinmtx.com.

Ingredients and Safety Information

Are SkinMTX products organic?

Many of our products contain organic ingredients. Please refer to the product descriptions for detailed information on the ingredients used.

Please send us an email at enquiry@skinmtx.com if you need any further clarifications.

Do SkinMTX products contain any allergens?

Our product labels include a full list of ingredients to help you identify any potential allergens. If you have specific concerns, please consult with your healthcare provider before using our products.

Please send us an email at enquiry@skinmtx.com if you need any further clarifications.

What preservatives do you use in SkinMTX products?

We use natural preservatives wherever possible. When necessary, we use safe, approved synthetic preservatives to ensure product stability and effectiveness.

Please send us an email at enquiry@skinmtx.com if you need any further clarifications.

Order Tracking and Shipping Information

Do you offer international shipping?

Unfortunately we currently do not offer international shipping outside of Singapore. Please check our extensive list of authorized international distributors and contact them directly for product enquiries.

Alternatively, you can join our SkinMTX newsletter or follow our social media to get the latest update when shipping is available at your location.

How long is delivery within Singapore?

Delivery within Singapore will typically take 3–5 working days after payment confirmation. Please expect slight delays during peak periods or public holidays.

For more information please refer to our Shipping Policy.

How can I track my order?

Once your order has shipped, you will receive a tracking number via the email address you used to place the order. You can use this tracking number on our website or the carrier's website to track your package.

Where is my order?

We apologize for the delay. your order may take up to 7 working days to reach you.

If you still haven't receive your order after 7 working days, please get in touch with our customer service at enquiry@skinmtx.com with your order details.

Return, Refund and Exchange Information

How do I return or exchange a product?

Please refer to our Refund Policy or email enquiry@skinmtx.com.

Other Questions

What payment methods do you accept?

We accept all major credit/debit cards, PayNow and other selected e-wallets payment methods. You can find out more at the checkout page.

Do you offer discounts or promotions?

Join our SkinMTX newsletter or follow our social media to get the latest updates on our exclusive promotions.

How can I contact customer service?

Please send us an email at enquiry@skinmtx.com.